Privacy Policy

1. Introduction

Welcome to Madrid Trips. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website and interact with our services.

Please read this Privacy Policy carefully to understand our practices. By using our website, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identification Information: Name, email address, phone number, mailing address, etc.
• Booking Information: Trip preferences, travel dates, group size, and accommodation needs.
• Payment Details: Only processed through secure third-party payment providers.
• Usage Data: Pages visited, time spent on pages, click-through data, and referral sources.
• Device & Browser Information: IP address, device type, browser version, operating system.

3. How We Use Your Information

Your information may be used for the following purposes:

• To provide our travel booking and consultation services.
• To communicate with you regarding bookings, updates, and customer support.
• To improve our website, services, and customer experience.
• To process payments and prevent fraudulent transactions.
• To comply with legal obligations and resolve disputes.
• To send you promotional content or newsletters, where you have opted in.

4. How We Share Your Information

We may share your personal data with the following third parties:

• Trusted travel and hotel partners, for the purpose of fulfilling bookings.
• Payment service providers to process transactions securely.
• Marketing and analytics providers (e.g., Google Analytics, email marketing tools).
• Legal authorities, when required by law or to protect rights and safety.

We never sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect usage data, improve site functionality, and personalize your experience. You can control cookie preferences via your browser settings.

Types of cookies we use include:

• Essential cookies: Required for the website to function properly.
• Analytical cookies: Help us understand user behavior through aggregated data.
• Marketing cookies: Used for advertising and retargeting purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data. This includes secure socket layer (SSL) encryption, firewalls, and access controls to safeguard your information.

However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Your Data Rights

You have the following rights regarding your personal data:

• Right to access and request a copy of your personal data.
• Right to correct inaccurate or incomplete data.
• Right to object to the processing of your data for marketing purposes.
• Right to request the deletion of your data under certain circumstances.
• Right to withdraw consent at any time, if processing was based on consent.
• Right to lodge a complaint with a supervisory authority.

8. Data Retention

We retain your personal information for as long as is necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

Once your data is no longer needed, it is securely deleted or anonymized.

9. International Data Transfers

If you are accessing our services from outside Spain, please note that your data may be transferred to and processed in countries that may not have the same data protection laws as your country.

By using our services, you consent to such data transfers in accordance with this Privacy Policy.

10. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before submitting any personal information.

11. Children’s Privacy

Madrid Trips does not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently received such data, we will delete it from our records immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We encourage you to periodically review this page to stay informed about how we protect your information.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

• Email: privacy@madridtrips.com
• Phone: +34 123 456 789
• Address: Calle Mayor 123, 28013 Madrid, Spain